Question 1

Can I pick up my order from your location?

Accepted Answer

Yes! We can do curbside pick up!
 
Your purchase will be available the next day that we are open for business. There is no specific time, as any time during opening hours is fine. Your order MAY be ready earlier, if possible. Please choose the 'pick up' option when checking out online. We will notify you that your order is ready for pick up.

Question 2

When will my order ship out?

Accepted Answer

Flourish Market is currently processing orders within 2-3 business days. We will do everything we can to get your order shipped as quickly as possible. A tracking number is provided at time of shipping.

Question 3

How do you ship my items?

Accepted Answer

We use US Postal Service to ship our packages. This method is cost effective and consistently delivers on-time. We will use Priority Mail or Ground Advantage depending upon the cost and time to deliver.

Shipping time is usually 2-5 business days, although delays may happen during busier times. Delays due worker shortages, weather, or other reasons are out of our control.
 
We currently only ship within the United States.

Question 4

What are your shipping rates?

Accepted Answer

Our shipping rates start at $5. The rate charged is based on the weight and size of the items. Heavier items and larger items will incur a incrementally higher charge. We do not add a handling fee. Insurance is included up to $50.

Question 5

Is gift wrapping available?

Accepted Answer

Yes! If you would like your item to be wrapped as a gift, please make note of this in your order. We will box it in a kraft paper box, add a band of wrapping paper and a ribbon.
 
Please note that larger items may not be able to be gift wrapped, although we will make every attempt to package the item beautifully.

Question 6

What is your return policy?

Accepted Answer

In-Store Purchases
Please return the item within 2 weeks. We will either refund your credit card, or (if purchased by cash or check) give you a store credit, as the staff may not issue cash/check refunds. A refund by check can be obtained from the owner of Flourish Market.
 
Online Sales
All online sales are final. However, if an item arrives damaged, you may return it using the following return process:
 
Email us at shop@flourishmarket.com with information about your purchase: name, phone number, sales number, specifics about the damage, and photo of the damage.
All claims must be submitted and received within 2 weeks from receipt of shipment. No unauthorized returns will be accepted. Returns due to damage will be replaced or refunded.

Question 7

Do you have a privacy policy?

Accepted Answer

Flourish Market will never share your information with third parties. 
We collect your name and email address during the checkout process both in-store and online.
Your purchase history is retained in our Square software POS.
Your credit card information is never saved.
We collect email addresses through voluntary submission on our website.
We will on occasion send newsletters, sale announcements, and other notifications to the emails we have collected.
You may at any time unsubscribe from these notifications.

Question 8

Are all of your items listed online?

Accepted Answer

No, there are many more items in the shop. Some are too large and others are too fragile. And we haven't posted everything yet. We continue to add more items all the time. Check back often!

Question 9

What does 'vintage' mean?

Accepted Answer

When we refer to a product as 'vintage', we are saying it was not recently made - we often don't know exactly how old something is. Many times we have very old antiques, which are traditionally 100 years old or older. Vintage items are somewhere between 15 and 100 years old.

Question 10

Can you deliver my furniture to me?

Accepted Answer

Yes, we deliver! If the piece of furniture that you want is too large for your car or too heavy for you to carry alone, we can deliver it to you. Our delivery area is Southern Berkshire County from Sheffield to Dalton and the Albany area. Please let us know your details and we can quote you a price and make delivery arrangements. Our delivery price varies by distance and size/weight of the time - usually between $100 and $300.
 
Unfortunately, we are unable to deliver large pieces that require a truck rental.

FAQ